FAQ

Frequently Asked Questions (FAQ)

Ordering & Customization

Q: How do I place an order for a custom ring or pendant?
A: Simply fill out our custom order form, selecting your preferred details, and submit your request. Our team will review it and confirm the design with you before production begins.

Q: Can I see a proof of my design before it’s made?
A: Yes! We provide a digital mockup of your custom piece for approval before production.

Q: What if I want a design that isn’t listed in the options?
A: We will do our best to accommodate your vision. However, some details may need adjustments due to the intricate manufacturing process.

Pricing & Payment

Q: How much do custom rings and pendants cost?
A: Pricing varies based on quantity, materials, and customization. Contact us for a custom quote.

Q: Do you offer bulk discounts?
A: Yes! The more you order, the better the price per piece. 

Q: What payment methods do you accept?
A: We accept credit/debit cards, checks, and online payments. Payment plans may be available for larger orders.

Production & Shipping

Q: How long does it take to receive my order?
A: Custom orders typically take 5-6 weeks for production and shipping. Rush orders may be available for an additional fee.

Q: Do you ship internationally?
A: Yes! We ship worldwide. Additional shipping fees and customs duties may apply.

Quality & Warranty

Q: What materials do you use in your rings and pendants?
A: We use high-quality metals and stones, including plated gold, silver, and premium cubic zirconia, depending on your selection.

Q: What if my ring or pendant arrives damaged?
A: We stand by our quality. If there is a defect upon arrival, contact us immediately for a resolution.

Returns & Exchanges

Q: Can I return or exchange my custom ring or pendant?
A: Because all items are custom-made, we do not accept returns or exchanges.